Refund and Cancellation Policy
Last updated: July 1, 2026
1. Subscription plans and billing
Zod offers the following subscription plans:
- Hobby — Free tier with basic features and limited usage.
- Pro — Monthly or annual billing. Includes unlimited completions, priority support, and advanced features.
- Teams — Monthly or annual billing. Includes team management, centralized billing, and admin controls.
- Enterprise — Custom pricing and billing, governed by a separate Enterprise Agreement.
All paid subscriptions are billed in advance at the start of each billing period (monthly or annually). You may upgrade or downgrade your plan at any time. Downgrades take effect at the end of the current billing period, and no partial refunds are given for the remainder of the period.
Important: Annual plans are billed as a single upfront payment for the full year. If you cancel mid-cycle, access continues until the end of the paid annual term. No partial refund is provided for the unused months, except as described in Section 2 below.
2. Refund eligibility
Annual plans
If you purchased an annual subscription, you may be eligible for a full refund within 14 days of purchase, provided you have used less than 20% of your allotted usage for the billing period. Usage is measured based on the specific plan limits (e.g., number of completions, API calls, or active users). After the 14-day window, or if you have exceeded 20% usage, no refund is available for annual plans.
Monthly plans
Monthly subscriptions are non-refundable. You may cancel at any time, and access continues until the end of the paid month. No partial-month refunds are provided.
Add-ons and usage-based charges
One-time add-ons (e.g., additional storage, advanced features for a specific period) and usage-based charges (e.g., API overage fees) are non-refundable once consumed. If you purchased an add-on but have not used it, please contact us within 7 days for a possible refund.
Enterprise agreements
Refund terms for Enterprise customers are governed by the signed Enterprise Agreement. Please refer to your agreement for applicable refund policies.
3. EU consumer rights (cooling-off period)
If you are a consumer located in the European Union or the United Kingdom, you may have a statutory right to withdraw from your purchase within 14 calendar days without giving any reason — this is known as the "cooling-off period" under the Consumer Rights Directive (2011/83/EU) and the Consumer Contracts Regulations 2013 (UK).
The cooling-off period expires 14 days from the day of the contract conclusion (the date you subscribe). To exercise this right, you must inform us of your decision by sending a clear statement to contact@zodagent.com.
Important: If you access or start using the Service during the cooling-off period, you expressly request that we begin performance of the Service. In this case, you acknowledge that you waive your right of withdrawal in respect of the services already provided, and a proportional amount may be deducted from any refund.
4. How to request a refund
To request a refund, please follow these steps:
- Send an email to contact@zodagent.com from the email address associated with your Zod account
- Include the subject line: "Refund Request — [Your Account Email]"
- Provide the following information:
- Your full name and account email
- The subscription plan and billing period (monthly or annual)
- The date of the charge you are disputing
- The reason for your refund request
- Any supporting documentation (e.g., billing receipt, error messages)
- If you are exercising your EU/UK cooling-off right, please explicitly state that you wish to withdraw from the contract
Tip: Before requesting a refund, please check our Help Center for troubleshooting guides. Many issues can be resolved without cancelling your subscription.
5. Refund processing and timeline
Once we receive your refund request, we will:
- Acknowledge receipt within 2 business days
- Review and process your request within 5-7 business days
- Notify you of the outcome by email
If approved, refunds are issued to the original payment method. Depending on your payment provider (credit card, PayPal, etc.), it may take an additional 3-10 business days for the refund to appear in your account. We will provide you with a refund confirmation and reference number once processed.
6. Exceptions and discretionary refunds
We may make exceptions to this refund policy at our sole discretion. Circumstances where we may grant a refund outside the standard policy include:
- Service outages — Prolonged or material service downtime that significantly impairs the core functionality of the Service
- Material defects — A confirmed bug or defect that prevents you from using a core feature you rely on
- Billing errors — Duplicate charges, incorrect amounts, or unauthorized charges
- Statutory rights — Any refund rights granted to you under applicable consumer protection law not already covered above
All discretionary refund decisions are made on a case-by-case basis. Please provide as much detail as possible to help us evaluate your request.
7. Cancellation process
You may cancel your subscription at any time by following these steps:
- Log in to your Zod account
- Navigate to Settings → Billing → Manage Subscription
- Click "Cancel Subscription"
- Follow the on-screen prompts to confirm cancellation
Upon cancellation:
- Your subscription will remain active until the end of the current billing period
- You will retain access to all paid features during that time
- Your subscription will not renew at the end of the billing period
- You will be downgraded to the Hobby (free) tier at the end of the billing period
- No further charges will be made to your payment method
If you are unable to cancel through the dashboard, please contact contact@zodagent.com and we will process the cancellation on your behalf.
8. Chargebacks
If you dispute a charge through your bank, credit card provider, or payment processor (e.g., PayPal), your account may be temporarily suspended until the dispute is resolved. This suspension may affect access to both paid and free features.
We encourage you to contact us first before initiating a chargeback. Our billing team can resolve most issues quickly and avoid the need for a formal dispute. Chargebacks incur administrative fees for us, and frequent or unjustified chargebacks may result in permanent account closure.
If a chargeback is reversed in our favor, your account will be reinstated. If it is not reversed, any outstanding balance will remain due, and we may pursue collection.
9. Enterprise agreements
Enterprise customers are governed by the terms of their signed Enterprise Agreement, which may include custom billing terms, refund policies, and SLAs. If you are an Enterprise customer with questions about billing or refunds, please contact your account manager or email contact@zodagent.com.
10. Contact us
For billing and refund inquiries:
Email: contact@zodagent.com
Response time: Within 2 business days
Subject line: Use "Refund Request — [Your Account Email]" for fastest processing
Need help with billing?
Our billing team can answer questions about payments, refunds, and subscription management.